About the Position
Members of the Windows administration group work with others in the broader Systems group to monitor and maintain a mixed Windows and Linux environment spread across a physical and virtual computing landscape on three continents. Windows administrators play a crucial role in ensuring that we can meet our core business goals 24 hours a day, six days a week.
Desktop support specialists focus on providing technical support for users of our automated and manual trading environments, consisting of a combination of in-house and third-party applications. To this end, we work closely with colleagues in the Linux and network administration groups to closely monitor a vast array of systems and troubleshoot problems in real-time. Desktop support specialists also work to improve overall efficiency by better understanding users' problems, suggesting and implementing solutions along the way.
- Solid foundation in information technology and networking principles.
- Technical strength in networking, programming, or system administration.
- Knowledge and training in Windows Desktop/Server Operating Systems and best practices in a production environment.
- Working knowledge of Active Directory, Group Policy and other common Windows administration sub-systems.
- Efficiently diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level.
- Ability to analyze and deconstruct technical problems.
- Ability to communicate clearly and effectively.
- Help document procedures and develop KB articles for use by the Tech community and staff.
- Ability to support a diverse, technical end-user environment.
- Familiarity with the Linux operating system and computing environment would be a bonus, but is not required to be successful in the role.
- Ability to write code in a language such as: Python, Powershell, Java, or C++ would be a bonus, but is not required to be successful in the role.