Desktop Support Engineer

Job Description

About the Position

Members of the Windows administration group work with others in the broader Systems group to monitor and maintain a mixed Windows and Linux environment spread across a physical and virtual computing landscape on three continents. Windows administrators play a crucial role in ensuring that we can meet our core business goals 24 hours a day, six days a week.

Desktop support specialists focus on providing technical support for users of our automated and manual trading environments, consisting of a combination of in-house and third-party applications. To this end, we work closely with colleagues in the Linux and network administration groups to closely monitor a vast array of systems and troubleshoot problems in real-time. Desktop support specialists also work to improve overall efficiency by better understanding users' problems, suggesting and implementing solutions along the way.

About You

  • Solid foundation in information technology and networking principles.
  • Technical strength in networking, programming, or system administration.
  • Knowledge and training in Windows Desktop/Server Operating Systems and best practices in a production environment.
  • Working knowledge of Active Directory, Group Policy and other common Windows administration sub-systems.
  • Efficiently diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level.
  • Ability to analyze and deconstruct technical problems.
  • Ability to communicate clearly and effectively.
  • Help document procedures and develop KB articles for use by the Tech community and staff.
  • Ability to support a diverse, technical end-user environment.
  • Familiarity with the Linux operating system and computing environment would be a bonus, but is not required to be successful in the role.
  • Ability to write code in a language such as: Python, Powershell, Java, or C++ would be a bonus, but is not required to be successful in the role.