Desktop Support Engineer

Job Description

About the Position

 

Members of the IT group work with others in the broader Systems group to monitor and maintain a mixed Windows and Linux environment spread across a physical and virtual computing landscape over three continents. Desktop support engineers play a crucial role in ensuring that we can meet our core business goals 24 hours a day, six days a week.

 

Desktop support engineers focus on providing technical support for users of our automated and manual trading environments, consisting of a combination of in-house and third-party applications. To this end, we work closely with colleagues in the Linux and Network administration groups to monitor a vast array of systems and troubleshoot problems in real-time. Desktop support engineers also work to improve overall efficiency by better understanding users' problems, suggesting and implementing solutions along the way.

 

About You

  • Solid foundation in computer science and networking principles.

  • Technical strength in networking, programming, or system administration.

  • Knowledge and training in Windows Desktop/Server Operating Systems and best practices in a production environment.

  • Working knowledge of Active Directory, Group Policy and other common Windows administration sub-systems.

  • Efficiently diagnose, troubleshoot, and resolve technical issues at desktop, server and network level.

  • Ability to analyse and deconstruct technical problems.

  • Ability to communicate clearly and effectively.

  • Help document procedures and develop knowledge base articles.

  • Ability to support a diverse technical end-user environment.

  • Familiarity with the Linux operating system and computing environment would be a bonus, but is not required to be successful in the role.

  • Technical strength in programming or scripting for the Windows platform, especially Powershell would be a bonus, but is not required to be successful in the role.